Webex Calling call pop for Zendesk.
Every inbound Webex call opens the matching Zendesk ticket. Every outbound click-to-dial rings your Webex handset. Every wrap-up posts the recording, transcript and an AI summary — automatically.
Everything a Zendesk agent needs from a Webex call.
Mendster Voice sits inside the Zendesk workspace as a first-class CTI. Nothing new to open, nothing new to log in to.
Instant call pop
Inbound Webex calls open the matching Zendesk user or open ticket the moment they ring — no searching, no toggling apps.
Click-to-dial
Every phone number in Zendesk becomes a dial link. Clicks route through the agent's Webex device with the ticket already open.
One-click tickets
No matching contact? Create a ticket in a single click, pre-filled with caller name, number and call metadata.
Live notes during the call
Type as you talk. Notes land on the ticket the second the call wraps — no copy, no paste, no re-typing.
Recording link on the ticket
When Webex call recording is on, the recording is posted as an internal note. Playback stays in Webex under your retention policy.
Full transcript
The verbatim Webex transcript posts to the ticket so agents and managers can scan a call without ever hitting play.
AI call summary
Outcome, next steps and sentiment, structured as a short internal note added seconds after the call ends.
Queues, hunt groups, shared lines
Whichever agent picks up gets the pop. Queue routing and shared lines are fully supported out of the box.
Calls stay on Webex
No browser softphone. Audio never touches Mendster — your existing Webex devices continue to carry the call.
From ring to wrap-up, all inside the ticket.
- Step 1
Call rings
Webex delivers the call to the agent's device. Mendster pops the matching ticket in Zendesk.
- Step 2
Agent answers
Answer, hold, mute, transfer and end — all from inside Zendesk, mirrored on the Webex device.
- Step 3
Notes while talking
Type notes into the ticket during the call. They're saved the instant you wrap.
- Step 4
Wrap-up posts itself
Recording link, full transcript and AI summary land on the ticket as an internal note.
Recording, transcript, AI summary — automatically.
With Webex call recording and transcription enabled, every completed call posts an internal note to the ticket: a link to the recording, the full transcript, and a short AI summary covering outcome, next steps and sentiment. No agent action required.
- Structured summary — outcome, next steps, sentiment
- Verbatim transcript, searchable inside Zendesk
- Recording link honours your Webex retention policy
Customer requested a delivery reschedule. Confirmed new slot for Thursday 9–12. No further action required.
The right ticket, before the phone is picked up.
Mendster matches the caller number against Zendesk users and their open tickets. If there's a match, we open it. If not, one click creates a ticket pre-filled with the caller's number and any Webex context we already know.
- Match against users and open tickets
- Fallback to one-click new ticket
- Works for hunt groups, queues and shared lines
What you need to get started.
If you already run support on Zendesk and calls on Webex Calling, you're most of the way there.
Webex Calling
Any Webex Calling Professional or Standard licence. Recording and transcription features require them to be enabled in Webex Control Hub.
Zendesk Suite or Support
Admin access to install the app from the Marketplace. Works with the Agent Workspace on Team, Growth, Professional and Enterprise plans.
Identity mapping
Each agent's Webex identity mapped to their Zendesk user — typically by email. Configured once at install.
No infra to run
Mendster Voice is a hosted app. No servers, no PBX changes, no browser softphone rollout. Install and go.
Questions we get a lot.
Install Mendster Voice on Zendesk.
Two minutes from the Marketplace to your first call popping the right ticket.